Terms of Service

Sapienbase is a digital education and information platform offering ebooks, guides, prompt libraries, courses, tools, community access and AI-assisted content covering technology, business, productivity, marketing and related topics. All content is general educational information intended for self-study purposes only.

Sapienbase IS NOT:

• a financial, investment, legal, tax, medical, accounting, business or career advisor;
• a regulated intermediary, broker, employer, employment agency or licensed professional;
• an issuer of securities nor a party making a solicitation to invest;
• a guarantor of income, results, employment, business success or any outcome.

All content delivered through the Service — including ebooks, chapters, quizzes, prompts, workflows, tool recommendations, AI-generated output, coach messages, community posts and email content — constitutes general educational opinion. It is not personalized professional advice, does not take into account your circumstances and cannot replace consultation with a qualified, licensed professional in the relevant field (financial, legal, tax, medical, accounting, business or otherwise).

Use of the Service does not establish any advisory, fiduciary, agency, employment, mandate, joint venture or partnership relationship between you and Sapienbase. No statement, AI output, coach message, email or content of the Service can be construed as such.

• You must be at least 18 years old and legally able to contract.
• You must reside in a jurisdiction where access to the Service is lawful.
• You may not use the Service if you are subject to international sanctions or reside in embargoed territories (including, without limitation, EU, OFAC, UK and UN lists).
• You are responsible for compliance with all local laws applicable to you, including tax obligations on any income you may earn while applying what you learn.

• You are responsible for the confidentiality of your credentials and for all activity carried out through your account.
• One account per person. Account sharing, credential resale, or credential distribution results in immediate termination without refund.
• You agree to provide accurate registration information and to keep it updated.

Products purchased on Sapienbase (ebooks, guides, prompt packs, courses, tool access, digital downloads, community access) are digital content supplied instantly upon successful payment. To the maximum extent permitted by law:

• You expressly consent to immediate performance and access to the digital content upon purchase, and you expressly waive any statutory right of withdrawal for digital content that begins performance with your consent (including, for EU consumers, the right under Article 16(m) of Directive 2011/83/EU, as implemented in your national law).
• Once you have received access or downloaded any digital content, the sale is final and non-refundable, except as described in Section 9 or where mandatory consumer-protection law provides otherwise.

• Sapienbase Pro and any other subscription plan are billed on a recurring basis (monthly or annual) and auto-renew at the then-current price until cancelled.
• Free or reduced-price trials (including the 14-day Sapienbase Pro trial at USD 29.99/month thereafter) automatically convert to a paid subscription at the end of the trial period unless you cancel before the trial ends.
• You can cancel at any time from your account Billing area. Cancellation takes effect at the end of the current billing period; no partial or prorated refunds are issued for periods already started.
• We may change subscription prices with at least 30 days' prior notice by email or in-app notice. Price changes take effect at your next renewal.

On certain checkout flows, after your initial purchase, we may offer one-click upsell, downsell or bump products. By clicking the confirmation button on those pages, you expressly authorize us to charge the payment method used for the original purchase for the selected upsell, using the details securely stored by our payment processor (Stripe). No new payment form is required. Each one-click charge is a separate transaction and is subject to the refund rules in Section 9.

• Digital content is sold as final sale. Because you consent to immediate access, refunds are not available once content has been accessed or downloaded.
• Goodwill window (7 days). If you experience a verifiable technical delivery failure (e.g. cannot access the content you paid for and we cannot fix it within a reasonable time), contact support@sapienbase.com within 7 days of purchase and we will investigate in good faith.
• Subscriptions: no partial or prorated refunds after the billing period has started. Cancel before the next renewal to avoid the next charge.
• Chargebacks. Initiating a fraudulent or unwarranted chargeback (i.e. disputing a legitimate charge instead of contacting support) constitutes a material breach of these Terms and will result in immediate termination of your account, forfeiture of access to all purchased content and subscription benefits, and may be reported to fraud databases. See our Chargeback & Payment Integrity Policy for details.

All Sapienbase content — including software, algorithms, prompts, ebooks, guides, videos, images, interfaces, trademarks, logos, layouts and Service content (excluding content you upload) — is the exclusive property of Sapienbase or its licensors and is protected by copyright, trademark and other intellectual property laws.

We grant you a personal, non-exclusive, non-transferable, revocable license to access and use the content solely for your own personal, non-commercial educational use, subject to these Terms. You may not:

• resell, sublicense, redistribute, republish or make available the content to third parties;
• use Sapienbase content to train, fine-tune or otherwise develop any AI/ML model, dataset or derivative product;
• remove or alter any proprietary notices, watermarks or attribution;
• use the content to create a competing product or service.

Anything you post through the Service (comments, community posts, feedback, suggestions) remains yours. By posting, you grant Sapienbase a worldwide, royalty-free, perpetual, irrevocable, sublicensable license to use, reproduce, adapt, publish and display that content in connection with operating and improving the Service. You represent that you have all necessary rights to grant this license.

See our full Acceptable Use Policy. In summary, you agree not to:

• resell, redistribute or repackage Service output;
• perform bulk scraping, reverse-engineering, decompilation or attempt to extract underlying models, weights or prompts;
• use the Service or its content as training data for any AI/ML system;
• abuse APIs, circumvent quotas, rate limits, DRM or anti-abuse controls;
• share account credentials or resell access;
• use the Service for unlawful activity, fraud, harassment, infringement of third-party rights, or infringing content;
• upload malware, or interfere with the integrity or performance of the Service.

Portions of the Service produce output using large language models and other AI systems. AI output may be inaccurate, incomplete, biased, out of date, or fabricated ("hallucinated"). You must independently verify any factual claim, number, quote, citation, legal reference or instruction before relying on it. You are solely responsible for how you use AI output.

Sapienbase content may reference income, business results, productivity gains or other outcomes. No such outcome is guaranteed. Testimonials, case studies and examples describe individual experiences and are not typical. Your results depend on your effort, skills, market conditions and many factors outside our control. Sapienbase makes no representation that you will earn any specific amount, or any amount at all, from applying its content.

The Service integrates third-party providers, including without limitation payment processing (Stripe), infrastructure (Supabase / Lovable Cloud, Cloudflare), email delivery (Resend), analytics and advertising (Meta Pixel and Conversions API), and AI model providers (OpenAI, Anthropic and similar). Your use of those providers is also subject to their terms. Sapienbase is not liable for the acts or omissions of third-party providers.

The Service is provided "AS IS" and "AS AVAILABLE". To the maximum extent permitted by applicable law, Sapienbase disclaims all warranties, whether express, implied or statutory, including without limitation warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, timeliness, uninterrupted or error-free operation, security, and the reliability of AI output. Some jurisdictions do not allow certain disclaimers; in those jurisdictions, the disclaimers apply to the fullest extent permitted.

To the maximum extent permitted by law, in no event shall Sapienbase, its affiliates, directors, employees, contractors, agents, providers or licensors be liable for:

• any indirect, incidental, special, consequential, exemplary or punitive damages;
• any loss of profit, revenue, business, goodwill, opportunity, data or savings;
• any damages arising from decisions, financial, business or otherwise, taken based in whole or in part on the Service.

Sapienbase's total aggregate liability to you for any and all claims arising out of or relating to the Service, whether in contract, tort (including negligence), statute or otherwise, shall not exceed the greater of (a) the amount you paid us in the 12 months before the claim or (b) USD 100. This cap applies in the aggregate to all claims and is not multiplied by the number of claims, products or orders.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, wilful misconduct, gross negligence, or death or personal injury caused by negligence.

You agree to defend, indemnify and hold harmless Sapienbase, its affiliates and personnel from and against any claim, demand, damage, loss, liability, cost or expense (including reasonable attorneys' fees) arising out of or related to (i) your use of the Service, (ii) your violation of these Terms, (iii) your violation of any law or third-party right, (iv) any decision you take based on Service content.

We may suspend or terminate your access, with or without notice, in the event of breach of these Terms, suspected abuse or fraud, chargeback, non-payment, request by a competent authority, or where continued provision of the Service is no longer commercially or legally viable. You may terminate your account at any time from your Billing area; amounts already paid are not refundable except as stated in Section 9.

We may modify, suspend or discontinue any part of the Service at any time. We may also update these Terms for legal, regulatory, technical, security or business reasons. Material changes will be notified with at least 30 days' prior notice via email or in-app notice. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-laws principles. Except where prohibited by mandatory consumer law:

• The parties shall first attempt to resolve any dispute in good faith by written notice to legal@sapienbase.com and a 30-day informal negotiation period.
• Any unresolved dispute shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates.
• Class-action waiver. To the fullest extent permitted by law, you agree to resolve disputes with Sapienbase only on an individual basis and waive any right to participate in a class, collective or representative action.
• EU consumers may additionally use the European Commission's ODR platform at https://ec.europa.eu/consumers/odr.

This section affects how disputes are resolved if you are a resident of the United States. Read it carefully — it requires individual arbitration instead of court trials and class actions.

• Agreement to arbitrate. Any dispute, claim or controversy arising out of or relating to these Terms, the Service, any purchase, upsell, subscription, marketing communication or content — including the enforceability of this section — shall be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court.
• Informal resolution first. Before starting arbitration, you must send a written notice describing the dispute and the relief sought to legal@sapienbase.com and allow 60 days for good-faith resolution.
• Individual basis only. Arbitration is conducted on an individual basis. To the fullest extent permitted by law, you and Sapienbase waive any right to a jury trial and any right to bring, join or participate in a class, collective, consolidated, mass or representative action, and the arbitrator may not consolidate claims or preside over any form of representative proceeding.
• Small claims and injunctive relief. Either party may instead bring an individual claim in a small-claims court with jurisdiction, and either party may seek injunctive relief in court to stop unauthorised use, infringement or misappropriation of intellectual property.
• Seat, language and costs. Arbitration is conducted in English. Unless the parties agree otherwise or the AAA rules require a hearing, it proceeds on written submissions or by videoconference. Filing and administrative fees are governed by the AAA rules; each party bears its own attorneys' fees unless the arbitrator awards them where permitted by law.
• 30-day opt-out. You may reject this arbitration agreement by emailing legal@sapienbase.com with the subject "Arbitration opt-out", your name and the email used at purchase, within 30 days of first accepting these Terms. Opting out affects only this section; the rest of the Terms continue to apply, and the class-action waiver in Section 21 still applies to the extent permitted by law.
• Severability. If the class-action waiver is held unenforceable for a particular claim, that claim (and only that claim) shall proceed in court, and the remainder of this section remains in force.
• Survival. This section survives termination of your account and of these Terms.

Nothing in this section limits mandatory consumer protections in your country of residence. Consumers in the EU, UK and other jurisdictions where pre-dispute arbitration clauses are not enforceable against consumers are governed by Section 21 instead.

We respond to notices of alleged copyright infringement and terminate repeat infringers. The full procedure — what a valid notice must contain, how to submit a counter-notice, and how we treat unauthorised redistribution of our own products — is set out in our Copyright & DMCA Policy, which forms part of these Terms. Notices go to copyright@sapienbase.com.

You consent to receive all communications, agreements, disclosures, receipts and notices from us electronically — by email to the address on your account, or by notice inside the Service — and you agree that these satisfy any legal requirement that such communications be in writing. It is your responsibility to keep your email address current and to ensure our messages are not blocked by filters; a notice is deemed received on the day it is sent to your account email. Transactional messages (receipts, delivery links, security, billing and policy updates) are part of the Service and are not marketing: you cannot unsubscribe from them while your account is active. Notices to us must be sent to legal@sapienbase.com.

Features labelled beta, preview, experimental, early access or similar are provided without any warranty or service-level commitment, may change, break or be withdrawn at any time without notice, and may produce incomplete or incorrect results. Access to a beta feature does not create an entitlement to it in any paid plan, and its withdrawal is not a defect, a downgrade or grounds for a refund. Do not rely on a beta feature for anything important, and keep your own copies of anything you create with it.

The following survive any expiry or termination of these Terms or of your account, and continue to bind both parties: Sections 2 and 3 (no advice, no professional relationship), 9 (refunds and chargebacks), 10 and 11 (intellectual property, licences granted to us), 13 and 14 (AI content, earnings disclaimer), 16 (warranty disclaimer), 17 (limitation of liability), 18 (indemnification), 21 (governing law and jurisdiction), 22 (arbitration and class-action waiver), 24 (electronic notices), this Section 26, and Section 27, together with any provision which by its nature is intended to survive.

• Severability. If any provision is held unenforceable, the remaining provisions remain in full force.
• Entire agreement. These Terms, together with the Privacy Policy, Cookie Policy, Refund Policy, Acceptable Use Policy, Disclaimer, Copyright & DMCA Policy, Security Practices, Accessibility Statement and Chargeback Policy, constitute the entire agreement and supersede any prior statement, marketing claim or representation not contained in them.
• No waiver. Failure to enforce any right is not a waiver.
• No third-party beneficiaries. These Terms create no rights for anyone other than you and us.
• Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition or sale of assets.
• Force majeure. Neither party is liable for failures caused by events beyond its reasonable control, including outages of payment, hosting, email or AI providers, network failures, acts of authorities, conflict, or natural events.
• Language. The English version of these Terms prevails over any translation.
• Headings. Section headings are for convenience only and do not affect interpretation.
• Contact: legal@sapienbase.com.