Refund & Cancellation Policy

Ebooks, prompt packs, courses, guides, tool access and any other digital content are final sale. By purchasing, you expressly consent to immediate access to the digital content and waive any statutory right of withdrawal that requires the content not to have been performed (including Article 16(m) of EU Directive 2011/83/EU, as implemented locally). Once you have accessed or downloaded the content, no refund is due.

If you experience a verifiable technical delivery failure within 7 days of purchase — for example, you cannot log in, the file will not open, or the product page returns a persistent error we cannot resolve — email support@sapienbase.com with your order number. We will attempt to fix the issue first; if we cannot deliver, we will refund the affected order.

Buyer's remorse, change of mind, "I didn't read it", "it wasn't what I expected", "I found it cheaper elsewhere" or "I already knew the content" are not grounds for a refund.

• Cancel anytime from your account Billing area. Cancellation stops future renewals; it does not refund the current period.
• No partial or prorated refunds for periods already billed.
• Trials (including the 14-day Sapienbase Pro trial) automatically convert to a paid monthly subscription at USD 29.99/month unless cancelled before the trial ends. Set a reminder — we cannot refund charges resulting from a missed cancellation.
• If we discontinue a subscription tier, we will refund the unused portion of any prepaid annual period on a prorated basis.

One-click upsells and downsells you accept after a purchase are treated as separate transactions and are covered by the same final-sale and goodwill rules as the main product. Accepting an upsell requires an explicit click on the confirmation button.

Duplicate charges are refunded immediately upon verification. If you believe your card was used without your consent, email fraud@sapienbase.com before initiating a chargeback with your bank; see our Chargeback & Payment Integrity Policy.

1. Email support@sapienbase.com from the address used at checkout.
2. Include your order number and a description of the issue.
3. We respond within 2 business days and, where a refund is due, process it within 5–10 business days to your original payment method.

Nothing in this policy limits any mandatory consumer rights you may have under applicable law. Where such rights conflict with this policy, the mandatory rights prevail — but only to the extent they are, in fact, mandatory in your jurisdiction.